By Imtiaz Hussain
SUKKUR: Engineer Ijaz Ahmed Channa, CEO of Sukkur Electric Power Company (SEPCO), inaugurated a modern customer service center in Larkana on Sunday, aimed at improving facilities and services for electricity consumers in the region.
The new center is part of a wider initiative to enhance customer support and ensure timely resolution of complaints. Speaking at the ceremony, Channa said the government mandated toll-free helpline 118 has been activated, allowing consumers to register complaints without charge and receive updates on their progress.
He highlighted that, under SEPCO’s integrated administrative strategy and the daily efforts of staff, the company’s recovery rate has increased by 70 percent over the last 14 months, while line losses have decreased by 3 percent. He also noted that measures implemented in the first six months of the current financial year prevented a potential financial loss of Rs30 billion.
Paying tribute to SEPCO employees, Channa described the field and office staff as the “real heroes” of the company, working tirelessly in extreme weather to serve consumers. He said a vigorous zero-tolerance campaign against electricity theft is ongoing, and over 3,500 illegal connections have been disconnected so far. He announced plans to open another modern customer service center in Dadu to provide more direct and effective services.
Channa reaffirmed his commitment to making SEPCO Pakistan’s leading power distribution company through prompt complaint resolution and transparent administration. Upon his arrival in Larkana, he was warmly welcomed and presented with a traditional Sindhi topi and ajrak. The event was attended by senior engineers, leaders of the Hydro Union, representatives of the Labor Union, and a large number of SEPCO employees.
